Contact iyVPN Support

Submit all account, subscription, connection, billing, and refund issues through the user panel. Tickets retain the issue description and follow-up records for matters requiring continued support.

90+ countries / 200+ routes
60-day no-questions-asked refunds
Sign up without an email address

Support Channels

Support channels and when to use them

Choose a channel that preserves the conversation context. Never submit passwords, payment credentials, or other sensitive information on public pages.

TICKET / AVAILABLE

User panel tickets

For account access, subscription status, route connections, client use, billing checks, and refund requests. Sign in to submit an issue, add information on the same page, and track its progress.

Response expectations: Tickets are handled in submission order. When subscription or connection details need to be checked, updates will continue to appear in the ticket.

Submit a ticket

EMAIL / NOT PUBLISHED

Email

iyVPN does not currently publish an email address, so email support is unavailable. Use a user panel ticket for account, payment, and refund matters to keep information in one place.

Response expectations: This channel is currently unavailable, and no email response timeframe is provided. Use the progress shown in your ticket as the reference for submitted requests.

TELEGRAM / NOT PUBLISHED

iyVPN does not currently publish a Telegram account or group address. Do not send account details, payment information, or subscription content to accounts that have not been confirmed on this page, even if they appear in search results.

Response expectations: This channel is currently unavailable, and no message response timeframe is provided. Submit a ticket directly when support is needed.

Before Sending

What to prepare before submitting a ticket

The more complete the description, the easier it is to begin troubleshooting. First identify whether the issue concerns your account, subscription, connection, billing, or refund, then gather information that can help reproduce it.

Recommended information to include

Platform used: Windows, macOS, iOS, Android, or Linux.
The stage where the issue occurs: signing in, retrieving a subscription, importing it into a client, choosing a route, or establishing a connection.
The complete error text shown by the page or client. Remove personal credentials before submitting it.
Whether the issue occurs continuously, and whether the result changes after switching to an international route.
For orders or refunds, specify the plan and payment method. Alipay, WeChat Pay, and USDT are supported.

Ticket Flow

How tickets are handled

How can I check the progress of a ticket?

Return to the ticket page in the user panel to view the handling record. If you need to add client messages, route selections, or order details, reply to the original ticket instead of creating a duplicate record for the same issue.

Which issues are suitable for a ticket?

Account access, subscription status, client downloads, international route connections, billing checks, and refund requests can all be handled through a ticket. For general product information, start with the plans, servers, and getting-started guides pages.

How should I describe a connection issue?

Specify the platform, the step reached in the client, the selected region, and the error text shown on screen. Do not write only “It doesn’t work”; specific context helps distinguish account status, subscription import, and route connection issues.

Where do I start a refund request?

Submit a refund ticket through the user panel and select the relevant order. iyVPN provides 60-day no-questions-asked refunds; the refund policy page defines the applicable scope and process.